Five Must-Knows of Mail Optimisation to Better Your Business
Automation is a helpful way to optimise business mail management, and one of the most effective ways to introduce automation is via a multi-channel approach to communications. B
2021 Gartner Market Guide for Customer Communication Management
Explore the critical market analysis and vendor selection recommendations of the 2021 Gartner Market Guide for Customer Communication Management with complimentary report access, courtesy of Quadient.
10 Things to Consider When Evaluating CCM Platforms
In reviewing the 2019 Aspire Leaderboard, there are several ways to look at the results.
Customer Communications Management Systems
Check out Celent’s report 'Customer Communications Management Systems: A Vendor Spectrum' which provides a comprehensive comparison of leading CCM vendors serving the retail banking sector.
3 customer experience trends transforming insurers’ customer communications
The COVID-19 pandemic has reminded me that predicting the future is quite the fool’s errand.
From Volume to Value: Switching Customer Communication KPIs
When I talk to our CXM customers, one of the most prevalent issues they face is persuading their colleagues to invest in communications transformation.
Recocash modernizes its customer reminder process with Quadient Inspire
Recocash, a leader in the credit management industry based in France, implemented Quadient Inspire, which won over Recocash’s decision makers with its ease of use, flexibility, and powerful features. Quadient’s solution has streamlined the customer communications process, reduced the IT department’s workload, and made it easier for business users to manage communications.
Aspire CCS Keynote: How communications will shape customer experience post 2020
Aspire CCS’ Kaspar Roos shares what lessons we should take from 2020 and looks at key trends shaping the near future. Click here to access our full webinar.
Quadient Inspire: the art of the possible
Find out how you can use Inspire cloud with use cases you can put into action in this on-demand Inspire Days session.