Digital Transformation

Shippers are seeing more services and options than ever and FedEx® has just added another one. FedEx recently expanded their U.S.

An important point for members of the FI industry to acknowledge is that they are not in the business of providing financial services and products; they are in the business of pro

As I often speak at conferences about digital transformation, I am inevitably asked just what is "digital?"  This is a simple question but difficult to answer.

Every two days we create as much information as we did from the dawn of civilization up until 2003.

In this post, I relate a series of interviews conducted with leading digital transformation leaders working for companies in Chile.

Technology is only one component in making mobile communications work: strategy is equally as important.

As businesses evolve from the start-up phase, supporting the overall needs of the organization requires a revaluation – and perhaps a complete refresh – of internal processes.

Customer communications management (CCM) systems are often overlooked when it comes to the cloud.

College and university students haven’t changed much over the years but how they acquire their supplies and essentials for school has made a seismic shift to online purchases.

Good customer experiences result from effective business communications and this helps build the business’ brand.