Customer Experience

Quadient, the award-winning leader in Customer Communications Management (CCM), announced that it has won the 2019 Xplor Technology of the Year Award for Omnichannel Coordination, an

Improving customer experience means creating a more positive perception in the minds of customers in both how they are treated by your company, and the feelings that they have acr

Insurers are still playing catch-up with the needs and expectations of today’s digital savvy customers.

In the past, you might have heard a few marketing people demanding that a communication is “on brand,” meaning the style, language, visual representation and tone is using approved cont

While utility companies have greater access to consumers than ever before, the majority of UK customers still feel they are being left in the dark, according to research from Quadient.

Paris — Neopost, a global leader in mail solutions, business process automation, customer experience management and parcel locker solutions, today announced the divestment of Sator

For almost every industry, the balance of the power is with the customer as a result of digital technologies.

We are living in a rapidly evolving world, where all customers are exceedingly connected, and technology is highly digital.

Congratulations! Your months of planning, dedication and hard work lead to the successful implementation of your Quadient Inspire solution!

Anyone who has ever had to make an insurance claim knows that even when it’s a minor claim it’s an inconvenience.