Customer Experience

Today, most companies realize that if customer communications fail to live up to their clients’ expectations it can be detrimental to the overall customer experience and lead to customer defections

Three days of networking, education, with a little fun mixed in.

Organizations that have made the commitment to being customer experience (CX) oriented generate 5.7 times more revenue than companies that haven’t made customer experience a priority.

Everyone in business has heard of the KISS method when faced with an issue.  The problem is most don’t know how to actually Keep It Simple.

As we all know, customer expectations continue to evolve to meet and match their always-on existence.

As a Services Delivery Partner, Macrosoft actively participated at the Quadient Inspire Days annual conference held in San Antonio, Texas.

Quadient, the award-winning leader in Customer Communications Management (CCM), announced that Chris Westerman, senior director, healthcare sales at Quadient, and Mitch Kocen, staff write

Quadient, the award-winning leader in Customer Communications Management (CCM), announced today that Macrosoft Inc., a company that delivers full lifecycle solutions to software deve