Urgent update for 2024: Essential email security practices for compliance
As we enter 2024, the email landscape is undergoing significant transformations, making it crucial for senders to adapt to new security requirements swiftly.
How to Fine Tune Your Customer Journey Mapping
When an organization has a client base that is composed of multiple generations it’s easy to make assumptions about the desires and wants of each generation based on generalities.
Journey Mapping Has Evolved. Are You Keeping Up?
The path in which customers engage with companies is no longer a linear one —it’s constantly changing.
Quadient utilizes its own CXM portfolio to win over talent
Competition for talent has never been fiercer. The Employee Experience team within Quadient’s Human Resources knew that they needed to put their “best faces” forward in order to attract and keep top talent as Quadient’s business continues to grow. HR turned to Quadient’s own industry-leading customer experience management (CXM) portfolio—Inspire Evolve for customer communications and Inspire Journey for journey mapping—to deliver more personalized, automated communications leveraging customer journey mapping and emotion scoring.
12 RFP answers you need before signing your SaaS CCM contract
You’re overhauling CCM, investing in customer communications solutions to transform customer exp
CHG Healthcare reduces late payments with Quadient AR
With Quadient AR, CHG Healthcare reduces late payments, improves reporting, and better manages a remote workforce.
Quadient Inspire delivers high-quality and individualized customer communications for Schroders
Schroders, a global financial services provider responsible for approximately CHF 529 billion in assets, turned to Quadient for a future-proof solution that would enable documents generated from the core banking system to be integrated into workflows and individualized with customer-specific comments.
BPS (SUISSE) delivers more efficient customer communications with Quadient
BPS (SUISSE) wanted to reduce processing times and costs while increasing the quality and accuracy of document design and content for customer communications. Download the full case study.