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The Beginning of the End for MERLIN

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
The Beginning of the End for MERLIN

Many in the mailing industry are familiar with MERLIN® (Mail Evaluation Readability Lookup INstrument).  It’s the machine used by acceptance clerks to test and verify mailin

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Informed Visibility versus USPS Fiscal Year

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
 decorated wooden table with post mail letters envelopes and gifts boxes, presents with red ribbons. Xmas Santa office desk workplace background concept. Top view from above, flat lay.

Informed Visibility® and the expanded capabilities of this new system is one of the more eagerly anticipated programs by the mailing industry.  Near real-time data feeds, be

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The critical success factors of the CX role | Quadient

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Businessman showing the hands is the key to success.

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Informed Visibility: Coming out of the oven too soon?

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Creative abstract postal envelopes sketch on modern laptop background, e-mail and marketing concept. Double exposure

The new U.S.

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Beyond Customer Experience; the next phase in Customer Communications

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
International business network with connected lines, worldwide communication for internet of things, finance, trading, blockchain and web technologies, concept wit businessman using tablet computer

Communicating with customers.

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Furthering Growth and Value for You and Your Customers

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Businessman financial indicator and the stock market investment growth, with bar chart growing on a visual touch screen.

As a service provider in a challenging industry, you are thriving by expanding services and becoming an increasingly important strategic communications advisor to your customers.

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When dreams become reality: connecting robots and customer experience

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Robot and human fist bump

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How Customer Experience is Disrupting the Role of the CMO | Quadient

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
group of business coworkers in team meeting discussion, top view modern office with copy space. Partnership professional teamwork, startup company, or project brainstorm concept

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How IBM® Content Manager OnDemand® helps improves Customer Experience

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Manager smiling and having a positive meeting experience with her customer


Originally published on the IBM ECM blog.

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Quadient: Content to help you achieve your CX goals

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Excited couple using smartphone, happy, looking at screen, celebrating success, achieve, success

Here we are in our 2nd week as Quadient – and I wanted to thank our customers, partners and employees for embracing our new brand.

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