Quadient's Intelligent Communication Automation solution doubles down on our mission to drive the world's best customer communications
Every business – regardless of size, region and industry – must communicate with their customers effectively.
CCM to CXM: A Crucial Transformation for Excellent Customer Experience
There are few adages longer lasting than the customer is always right. The scale on which that holds true in its entirety is a sliding one, certainly.
Three lessons COVID-19 taught us about successful crisis communications in the Healthcare Industry
A guest article by Mitch Kocen from Geisinger Health Plan
COVID-19 outbreak created unique communication challenges for the healthcare industry.
The power of customer journey orchestration
The customer experience has always been defined as the sum of all interactions a customer has throughout their relationship with the brand, however,
Using Address Correction Results to Reduce Return Mail
This post continues our series in getting the most from your address list.
Should You Use Electronic Documentation?
Your mail entry clerk may be urging you, but are you are really ready to move from paper to electronic? Submitting postal paperwork electronically can speed up mail entry and save time, but re
Full-Service Goes Full Speed Ahead
Right after USPS announced its proposed prices for 2013, they posted a Federal Register notice about Full-Service Intelligent Mail.
Have You Moved to Electronic Documentation?
After USPS® postponed the Full-Service mandate for earlier this year, many mailers were content to go back to their previous mail entry habits of paper postage statements and generic Intellige