The Evolution of CCM
CCM is no longer just about making document production more effective or efficient.
The Value of Quadient Professional Services
Having a professional services team isn’t unique, but neither is it a foregone conclusion for a software company.
Why Customer Experience Matters More Every Day
Customer experience continues to be the buzzword of 2018. Visit any business or industry conference, and you'll no doubt find keynote speeches and breakout presentations highlighting how your
The State of the CCM Market in 2018
Despite the continued projected growth and importance of the CCM market, sometimes it’s challenging to track down good information on the customer communications management market, along with a mea
Data Quality (Or The Lack Thereof) And Its Influence On Your CX
In the age of the empowered consumer, if you don't really know your customers then they're going to find a competitor who does.
Improving The Customer Experience With Customer Journey Mapping (CJM)
What is CJM?
A customer jour
CJM: The 9 Essential Characteristics for Building Great Communications
At Quadient we get a lot of questions about what makes Customer Journey Mapping (CJM) successful and what rules its contributors should stick to if t
How to Have a Relationship With a Customer You’ve Never Met
Expectations of what a bank should be are constantly being raised and not just by other banks. Banks are being measured against providers of non-financial services too.
Defining Customer Communications Management
While customer communications management (CCM) solutions have been around for nearly 3 decades, many of these systems have been implemented, used, and managed by IT teams within the enterprise.&nbs
Why Insurance Companies Should Put Quadient At The Top Of Their Consideration List
Is the insurance company you work for in the process of assembling a shortlist of potential Enterprise Content Management (ECM) and Customer Communications Management (CCM) solutions?