Quadient's Intelligent Communication Automation solution doubles down on our mission to drive the world's best customer communications
Every business – regardless of size, region and industry – must communicate with their customers effectively.
CCM to CXM: A Crucial Transformation for Excellent Customer Experience
There are few adages longer lasting than the customer is always right. The scale on which that holds true in its entirety is a sliding one, certainly.
Three lessons COVID-19 taught us about successful crisis communications in the Healthcare Industry
A guest article by Mitch Kocen from Geisinger Health Plan
COVID-19 outbreak created unique communication challenges for the healthcare industry.
The power of customer journey orchestration
The customer experience has always been defined as the sum of all interactions a customer has throughout their relationship with the brand, however,
Using Address Correction Results to Reduce Return Mail
This post continues our series in getting the most from your address list.
5 Hottest CCM Trends, GRAPH EXPO 2015
Over the course of 3 days, we had hundreds of visitors through the GMC Software booth at GRAPH EXPO 2015 keen to discuss what the future has in store for customer communications management (CCM).
Data Value: it’s how you approach your customer – search for the ultimate data entry form
The graph on the left has been my eye opener.
An insider's view to an invite-only CEO advisory board session with our Service Provider customers
On September 13th to 14th, we held an invite-only CEO advisory board session with our Service Provider customers from North America, Latin America & Europe at the luxurious Trump Hotel Chicago.
Power is moving to the customer, so experience matters
I was recently listening to a podcast that is focused on pop culture and politics.