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Customer Journey Mapping

Quadient Named a Leader in Journey Mapping by Independent Research Firm

Submitted by j.karpouzis@qu… on Wed, 07/06/2022 - 20:46

Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today the company has been named a Leader

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Is Your Customer Experience Built to Scale?

Submitted by r.daleman on Tue, 06/28/2022 - 15:43
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The latest release of our customer communications management platform – Inspire – enables greater automation and simpler configuration 

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IDC MarketScape: Worldwide Cloud CCM Applications 2022 Assessment

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Analyst Report
Get complimentary access to the highly anticipated IDC MarketScape: Worldwide Cloud Customer Communications Management Applications 2022 Vendor Assessment, a report that provides a 360-degree view of vendor capabilities, strategies and market share.

Quadient’s Cloud-based Customer Journey Mapping Named Leader by Independent Research Firm

Submitted by h.tsang@quadient.com on Mon, 10/11/2021 - 08:02

Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer conne

  • Read more about Quadient’s Cloud-based Customer Journey Mapping Named Leader by Independent Research Firm

The State of CX: A series on customer experience trends and beyond - empathy's key role

Submitted by h.tsang@quadient.com on Thu, 07/07/2022 - 22:32
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The evolution from customer communications to the more comprehensive approach of customer experience m

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Customer journey management’s key role in successful customer experience

Submitted by h.tsang@quadient.com on Wed, 09/22/2021 - 11:55
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Today’s business climate is consumer driven. It’s evolving quickly and demanding continuous optimisation.

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Start With Data: Delivering Improved Customer Communications

Submitted by n.matos on Wed, 12/09/2020 - 23:38
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Data sits at the heart of business processes and a wide range of critical operations rely on it. These operations will only be smooth and efficient if data is well-managed.

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Partnering with Kitewheel, Quadient Launches an Enriched Solution for Comprehensive Management of Customer Journeys

Submitted by h.tsang@quadient.com on Thu, 06/25/2020 - 15:38

Quadient Customer Journey Explorer enhances the award-winning Quadient Inspire platform to strengthen customer experience capabilities

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Quadient Cited in Analyst Report as Only Customer Communications Management Vendor Providing Customer Journey Mapping

Submitted by h.tsang@quadient.com on Wed, 12/18/2019 - 00:31

Paris — Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today that it is included in Ovum’s report

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Quadient Recognised as an Overall Leader in the 2019 Aspire Leaderboard for CCM for the Second Consecutive Year

Submitted by h.tsang@quadient.com on Tue, 05/28/2019 - 01:31

Quadient, the award-winning leader in Customer Communications Management (CCM), announced the 2019 Aspire Leaderboard has listed Quadient as an overall leader in CCM for two years in

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