Digital transformation

The COVID-19 pandemic has had huge consequences on accounts receivable (AR), arguably more so than the financial crash in 2009.

In this, the second in our blog series exploring Accounts Receivable (AR), we take a look at how digitisation can improve cash flow.

As large numbers of employees made the switch to working from home, they will have adapted to some unfamiliar ways of working.

Today’s customers use a range of communications channels that include digital - email, social media, text messaging and so forth - as well as traditional postal mail and telephone.

Satisfied customers results in lasting relationships, so organisations are always searching for ways to keep customers engaged.

We send and receive information in many ways. Customers and potential customers are positively bombarded with messages all the time, some from you, from your competitors and elsewher

 As I often speak at events about digital transformation, I am inevitably asked just what is "digital?"