From COVID-19 to 5G, pressure on mobile providers is mounting – so how can they keep customers at ease?
Connectivity has become increasingly important for everyone, with the COVID-19 pandemic only accelerating our dependence on mobile phones.
Fixing the bad connection: How broadband providers can improve their quality of customer service and communications
Online services have become an increasingly crucial part of our lives, especially during the past few turbulent months.
Quadient and Infosys Announce Global Partnership to Enhance Delivery of Customer Experience Management Solutions
Quadient (Euronext Paris : QDT), a leader in helping businesses
Outsourcing mailing can ease the burden for remote workers
As large numbers of employees made the switch to working from home, they will have adapted to some unfamiliar ways of working.
Partnering with Kitewheel, Quadient Launches an Enriched Solution for Comprehensive Management of Customer Journeys
Quadient Customer Journey Explorer enhances the award-winning Quadient Inspire platform to strengthen customer experience capabilities
When financial services can’t bank on the status quo: How to ensure strong customer communication during a crisis
The way we bank has transformed over the past decade. The number of branches has fallen, while the growth of online banking shows no sign of slowing down.
Are your communications annoying customers?
In competitive markets, it can be tempting to bombard customers with messages across all channels to build brand awareness and stimulate sales leads.
Quadient Listed as a Leading, Global Customer Communications Management Provider by Celent
Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today that Celent has lis
One world, one partner: Procurement solutions for global, omnichannel communications
One world, one partner: procurement solutions for global, omni-channel communications
Customer retention: How insurers can reduce churn with smarter communications
Out of all sectors, insurance companies rank second for the highest churn rates in the UK, with a recent report from UK CallMiner Index revealing 24% of consumers switched providers in