Let’s Talk About the AI Takeover: Credible or Clickbait?
Estimated Reading Time: 4 minutes
Automating accounts receivable to accelerate cash flow
All businesses need positive cash flow to function. When money doesn’t come in, suppliers don’t get paid, and the company can’t offer its products or services.
Omnichannel, Multichannel and Cross-channel customer communications strategy defined
How Insurance Companies Can Decide on Which CX Metrics to Use
Selecting and keeping track of the right Customer experience (CX) KPIs is important. Insurance companies can use them to:
Managing a Multichannel Communications Strategy
If you went back thirty years, business communications were relatively straightforward.
12 RFP answers you need before signing your SaaS CCM contract
You’re overhauling CCM, investing in customer communications solutions to transfo
Journey Mapping Has Evolved. Are You Keeping Up?
The path in which customers engage with companies is no longer a linear one —it’s constantly changing.
Customer journey management’s key role in successful customer experience
Today’s business climate is consumer driven. It’s evolving quickly and demanding continuous optimisation.
“We were preparing for the pandemic and we didn’t know it” – How AIR got remote-work ready
Estimated Reading Time: 5 minutes
Digital Transformation Versus Digital Solutions: What Are The Differences And Interdependencies?
As I often speak at events about digital transformation, I am inevitably asked just what is "digital?"
ICBA on AP Automation: “Things Don’t Slip Between the Cracks Anymore”
Estimated Reading Time: 3 minutes
Radisson Blu Minneapolis: Complete AP Control At Your Fingertips
Estimated Reading Time: 3 minutes
Why the Return to a Hybrid Office is a Good Sign for Finance Teams
Estimated Reading Time: 6 minutes
The commoditisation of accounts receivable through automation
Accounts receivable (AR) carries a heavy burden for the business.
Shatter the myths of remote work and adopt a new way of thinking
As the world begins to see the light beyond the Covid-19 pandemic, the idea of what the new work environment might look like is starting to take shape.
Canadian Seed Growers’ Association Reduces its Manual Practices – “Our Processes Are Almost Entirely Electronic”
Estimated Reading Time: 2 minutes
Why Storing Paper Accounting Documents Doesn’t Work – And How to Fix it
Estimated Reading Time: 2 minutes
How Three Finance Leaders Improved Performance During A Global Crisis
Finance leaders responded to the pandemic by accelerating digital investment, helping them better manage their work, workforces and working capital.
6 Customer Journey Mapping Best Practices
Done right, customer journey mapping is a powerful tool that has the abi