Is Your Customer Experience Built to Scale?
The latest release of our customer communications management platform – Inspire – enables greater automation and simpler configuration
Three steps to better customer relations
Strong customer relationships are built on thoughtful, ongoing communication.
3-Way Matching: What Is It and Why Does it Matter?
When it comes to money, it is obvious that you don’t want to part with a cent more than necessary.
Customer Experience—the Most Common Phrase in IDC MarketScape Cloud CCM 2022
Following Tami May’s initial blog about the
Quadient Named an IDC MarketScape Cloud Customer Communications Management Leader
A Personal Note from Quadient's Sr.
With So Many Payment Options, How Do You Choose the Best One?
Estimated Reading Time: 4 minutes
“We’re saving a day-and-a-half” – Formula for AP Success
Estimated Reading Time: 3 minutes
Fix Late Payments, Without Souring Your Customer Relationships
Here are some of the key ways AR teams can improve customer payment behavior, without causing unnecessary escalation.
Criminals Want Your Customer Data. Here's What Can Stop Them
It's hard work to build a strong brand and a solid customer base. If you aren’t careful, all of that effort can be undone in a moment.
Top KPIs Every AP Professionals Should Track
The great detective Sherlock Holmes once said, “It is a capital mistake to theorise before one has data.” While he was talking about solving crimes, the same can be said about attempting to make yo
3 Spring Cleaning Strategies For A Happier Finance Team
These three spring cleaning strategies will start you on your journey to building a happier and more productive finance team.
Want To Optimize The Invoice To Cash Cycle? Your ERP Will Need Help
There’s no denying that an ERP is a great tool, a versatile workhorse that businesses lean heavily on. But is it strong enough to help you optimize our invoice to cash cycle? Probably not.
4 Accounts Receivable Myths: Believe Them At Your Peril!
In the era of fake news, it’s never been more important to deal with the facts — the accounts receivable sector is no exception.
Not All AR Tasks Are Created Equal. These Are The Most Important
Despite making many advances, scientists still haven’t figured out how to add more hours to the day.
The Great Customer Resignation: Four Rules For The Customer Loyalty Long Game
Accounts receivable can be a powerful force in helping your business improve customer loyalty. Here are four rules to keep in mind.
The Great Customer Resignation: Four Things That Make Or Break Your AR Experience
We can't simply focus on The Great Resignation. Today, customers are leaving their long-time favorite brands and firms need to act fast.
Want To Stop Chasing Invoice Approvals? Here’s How Automation Makes It Possible
Estimated Reading Time: 3
The Check Challenge: 4 Paper Payment Problems (And How To Fix Them)
It's time to recognise — and respond to — the paper payment problem. Customers expect new, digital experiences and checks offer the opposite.
Conducting Remote Audits? Here’s What You Need to Know
Estimated Reading Time: 3 minutes
Want To Protect Your DSO? AR Reconciliation Is Key
When it comes to accounts receivable, there are few KPIs as important as your Days Sales Outstanding
How dual leverage opportunities can help reduce operational costs and improve the customer experience
With people working and shopping from home more than ever due to the pandemic, organisations are experiencing a level of digital touches like never before.
What’s Trending? 3 Developments That Will Define Finance In 2022
Innovation and technology are reshaping the business world, and that extends to how companies handle risk management.